Sync is not supported on network locations

[David26922230qyyh]

Hello,

Any idea why I would be getting this message when trying to sync to an external ssd?  It's not a network, and I could sync fine on my previous macbook.

Thanks.

[kglad]

were you sync'g to an external drive on your previous macbook?

[David26922230qyyh]

Yeah the exact same process, Macbook syncing creative cloud docs to an external ssd.

I'm using both a new macbook and also a new external ssd (although the ssd is the same model).

[kglad]

i'm not aware of any recent change, but there was a change long ago, https://community.adobe.com/t5/creative-cloud-services-discussions/sync-is-not-supported-on-network-...

[Boldor]

I'm having the same message.

MacMini M1. Just upgraded from Big Sur to Ventura. Made a login account for a new user and now unable to set the CCF folder to a location on SSD. The rejection message is as in the title of this thread.

Logging in to a different user account on the MacMini and it still syncs to the SSD drive.

Any ideas on how to enable the selection of the SSD for the new user?

[Boldor]

I've gone through reinstalling Creative Cloud Desktop and also running the Creative Cloud Cleaner Tool. Still getting the following message when trying to sync:

Sync Folder Selection

Sync is not supported on network locations. Please choose another folder.

I'm trying to use a SanDisk USB SSD plugged in to a MacMini M1 running Ventura 13.0.

Like the original poster, all had been fine using a folder on the SSD as the sync folder. The problem started a few days ago.

On my MacBook Air running Monterey 12.4 I am still able to sync to the USB drive.

Can anyone offer any insight as to the inconsistency or help on how to resolve the issue?

[Boldor]

I now have this problem sorted (for now, at least).

I have an identical SSD that I use with the MacBook Air. This worked fine with the MacMini. I tested the cable by switching it with another and came to the conclusion that there was a problem with the original SSD. On further inspection I noticed that they were not formatted the same. The one that had stopped working was ExFat and the one whoch worked was APFS. On reformatting the problem SSD to APFS I was able to select a folder on it for my sync folder for Creative Cloud Files.

I hope someone finds this of use.

[Nancy OShea]

Yes, the type of formatting is critical.  I think Photoshop has similar problems when selecting an external SSD for Scratch Disk.  Glad you got it sorted. 🙂