Sync issue on macOS Big Sur

[mattialaurella]

Hi there, running the latest Creative Cloud Desktop App on macOS Big Sur 11.2.1 (20D74) and experiencing the sync stuck in loop. Not working also when moving files to the Creative Cloud Files folder. I already tried to uninstall and install again the app but still experincing the same issue.

Any idea how I can troubleshoot this?

Many thanks,

Mattia

[kglad]

pause sync'g

restart your computer

check your sync folder (with your file browser) and watch to see if sync'g stops at a particular file after you unpause sync'g.

[mattialaurella · Accepted solution]

Thank you for your help! I found out a fix with this steps:

1) Pause syncronization and quit Adobe CC desktop app;

2) Go to ~/Library/Application Support/Adobe/CoreSync and delete any file that has *.db (or a variation such as *.db-wal)

3) Restart macOS and theAdobe CC desktop app.

Some useful information can be found at https://helpx.adobe.com/creative-cloud/kb/fix-sync-issues-macos.html

Thank you and all the best!

[kglad]

you're welcome.