Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Sync issue on macOS Big Sur

Community Beginner ,
Feb 17, 2021 Feb 17, 2021

Copy link to clipboard

Copied

Hi there, running the latest Creative Cloud Desktop App on macOS Big Sur 11.2.1 (20D74) and experiencing the sync stuck in loop. Not working also when moving files to the Creative Cloud Files folder. I already tried to uninstall and install again the app but still experincing the same issue.

Any idea how I can troubleshoot this?

Many thanks,

Mattia

TOPICS
File sync

Views

332

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Feb 26, 2021 Feb 26, 2021
Thank you for your help! I found out a fix with this steps: 1) Pause syncronization and quit Adobe CC desktop app; 2) Go to ~/Library/Application Support/Adobe/CoreSync and delete any file that has *.db (or a variation such as *.db-wal) 3) Restart macOS and theAdobe CC desktop app. Some useful information can be found at https://helpx.adobe.com/creative-cloud/kb/fix-sync-issues-macos.html Thank you and all the best!

Likes

Translate

Translate
Adobe Community Professional ,
Feb 19, 2021 Feb 19, 2021

Copy link to clipboard

Copied

pause sync'g

restart your computer

check your sync folder (with your file browser) and watch to see if sync'g stops at a particular file after you unpause sync'g.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 26, 2021 Feb 26, 2021

Copy link to clipboard

Copied

Thank you for your help! I found out a fix with this steps:

 

1) Pause syncronization and quit Adobe CC desktop app;

 

2) Go to ~/Library/Application Support/Adobe/CoreSync and delete any file that has *.db (or a variation such as *.db-wal)

 

3) Restart macOS and theAdobe CC desktop app.

 

Some useful information can be found at https://helpx.adobe.com/creative-cloud/kb/fix-sync-issues-macos.html

 

Thank you and all the best!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 26, 2021 Feb 26, 2021

Copy link to clipboard

Copied

LATEST

you're welcome.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines