Synchronisation with the desktop app failing

Community Beginner ,
May 03, 2022 May 03, 2022

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Another day, another synchronisation fail... a member of my team cannot see the files I've shared with them even though they're clearly there in the online version of the creative cloud. 

Of course we've deleted/recreated the library, etc. 

 

It still doesn't sync. 

 

Capture d’écran 2022-05-03 à 16.16.19.pngCapture d’écran 2022-05-03 à 16.16.38.png

 

This is unacceptable. We are paying for this service. I've spent endless hours with the adobe IT of similar issues.

 

I don't understand how that kind of unreliability is considered good enough by anyone. 

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Collaboration , File sync , Libraries

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Adobe Community Professional ,
May 03, 2022 May 03, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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