Synchronisation with the desktop app failing

Report · May 03, 2022

Another day, another synchronisation fail... a member of my team cannot see the files I've shared with them even though they're clearly there in the online version of the creative cloud.

Of course we've deleted/recreated the library, etc.

It still doesn't sync.

This is unacceptable. We are paying for this service. I've spent endless hours with the adobe IT of similar issues.

I don't understand how that kind of unreliability is considered good enough by anyone.

Report · May 03, 2022

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R