Syncing Error for Deleted Files

Participant ,
Mar 06, 2022 Mar 06, 2022

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Every time I delete or remove a file from my Creative Cloud Desktop folders, I get a syncing error for that file. It says "Failed to sync file.ext" even though the file is no longer there. Also, if a file is deleted using CC Desktop, it will not go into the Deleted folder on CC Web - only my local Recycle Bin. If I go into CC Web and delete the file there, it goes into the Deleted folder and the error does not appear. This has been happening since I updated on 3/3. I use Windows 10. I have already done the following to try to fix problems:
Ensured there is ample storage remaining
Ensured I have the most recent version of all Adobe software
Repaired CC
Uninstalled CC and all Adobe software. Then reinstalled.
Emptied the Deleted Files folder on CC Web
Deleted all database (db) files
Tried all of the fixes listed here:
https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html#:~:text=The%20Creative%20Cloud...
Please let me know if you have any other suggestions. Thank you.

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correct answers 2 Correct answers

Participant , Mar 10, 2022 Mar 10, 2022
Everything is working magically this morning and I didn't do anything, but update Windows. The issue was escalated to the engineers yesterday so I guess they fixed the bug. I'm hoping this sticks and keeps working. Anyone else fixed today??

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Adobe Community Professional , Mar 14, 2022 Mar 14, 2022
then the problem was probably on adobe's end and they fixed it.

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Adobe Community Professional ,
Mar 06, 2022 Mar 06, 2022

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 reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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Participant ,
Mar 06, 2022 Mar 06, 2022

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I was hoping it would be that easy, but no luck.

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Adobe Community Professional ,
Mar 06, 2022 Mar 06, 2022

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you should probably contact adobe support*, but if you are inclined to redo the hardest parts of what you've already done (or you ever do a reinstall again), clean and update first:


uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html


then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html


check for, and if available, update your os


repair all ms visual c++ versions that can be repaired.


update your ms visual c++, if it can be updated


restart your computer (don't skip this)


reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

 

*

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Community Beginner ,
Mar 09, 2022 Mar 09, 2022

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no it does not work man! See other people have same problem... Its Adobe fail again

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Community Beginner ,
Mar 09, 2022 Mar 09, 2022

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Same problem here. It keeps telling me it can't sync files that have been deleted. I can't imagine having to uninstall and reinstall everything to "fix" it. That is totally unacceptable. Come on Adobe.

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Adobe Community Professional ,
Mar 09, 2022 Mar 09, 2022

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these are user-to-user forums, and you have options other than a reinstall.

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Participant ,
Mar 10, 2022 Mar 10, 2022

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Everything is working magically this morning and I didn't do anything, but update Windows. The issue was escalated to the engineers yesterday so I guess they fixed the bug. I'm hoping this sticks and keeps working. Anyone else fixed today??

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Community Beginner ,
Mar 10, 2022 Mar 10, 2022

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Same here. I fired my laptop up this morning and the errors were gone. So far they have not come back and everything seems back to normal. I hope everyone here has the same thing happen soon if not yet. Thanks!

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Adobe Community Professional ,
Mar 14, 2022 Mar 14, 2022

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then the problem was probably on adobe's end and they fixed it.

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