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The udate of an app doesn't work : always on cancel

New Here ,
Aug 26, 2023 Aug 26, 2023

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I wanted to update an app but the status stays on ' cancel' . See picture. I even deleted the app manually. Doesn't work. I like to install the newest versiof of the app, but how?

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Community Expert ,
Aug 26, 2023 Aug 26, 2023

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did you properly uninstall the previous version (https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html), not delete it?

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New Here ,
Aug 26, 2023 Aug 26, 2023

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I couldn't do it properly because there was no option. See the picture in my post. It staid on ' cancel ' (in Dutch). So I had to deletel the app in the ' Finder' of my Macbook. Do you know how I can solve this problem? Because it is still on ' cancel'

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New Here ,
Aug 26, 2023 Aug 26, 2023

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I did a restart of my Macbook and that was the solution. Thanks

 

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Community Expert ,
Aug 26, 2023 Aug 26, 2023

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you're welcome.

 

for others, you can also reset rhe cc desktop app.

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