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[ryan.mcginley]

I am receiving this message when trying to access my files on a web browser.  I have tried different browsers and different connections and still no success.  Any help would be greatly appreciated.

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We're working quickly to resolve the issue and we're sorry for the delay. Please check back or see our status site for updates. Also, help is available in the Creative Cloud forums.

Thanks for your patience!

[David__B]

Hi Ryan,

Are you still receiving this? Does it appear for all files or only specific ones?

Thanks,

- Dave

[Xander Kerkhof]

Hi Dave,

Not Ryan, but I get this message for over a week now. I can't share my designs with the team. I've tried in multiple browsers, incognito view etc. Please help me out! status site shows everything is running normally. When it's not!

Xander

[David__B · Accepted solution]

Hi Xander,

Sorry to hear about your difficulties. It looks like you have an enterprise account. I'd recommend reaching out internally whoever in your company is an administrator on your account. They should be able to arrange support for you via Admin Console.

Dave