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to use creative cloud libraries please log in to creative cloud !

Community Beginner ,
Mar 07, 2023 Mar 07, 2023

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When I am in Indesign or Illustrator or in Creative Cloud App , my libraries are not loaded.
I always get a message that I should log in, even though I am logged in.
Operating system Mac OS 13.2.1 on Mac Studio
all apps are up to date !

I have done all the hints from this document, but did not lead to any success !


https://helpx.adobe.com/de/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-...

 

 

 

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Community Expert ,
Mar 07, 2023 Mar 07, 2023

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restart your computer and retry.

 

if that fails. reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, sign out and then back in to your cc desktop app.


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Community Beginner ,
Mar 15, 2023 Mar 15, 2023

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Only a complete uninstall helped on the Mac Studio and Macbook Pro !

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Community Expert ,
Mar 15, 2023 Mar 15, 2023

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sorry you had to go through all that, but glad you got it resolved on both computers.

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