This is primarily a public forum and not the link to the Adobe support. We are all here normal users as you are and we don't really have the power to help you here, unfortunately...
The only folks who have the ability to address such questions is Adobe Customer Care themselves. You should be able to reach them via live online chat. Please click the link below to contact Adobe staff to help.
Be sure to remain signed in with your Adobe ID before accessing the link below.
You have to allow 'cookies' in your web browser for this to work