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Try/Buy Now Even Though I Have Plan

Community Beginner ,
Aug 31, 2023 Aug 31, 2023

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Hi Community,

I have a plan for all apps, and even though I have the apps that I need installed on my computer and have been using them without problem for months, in the 'All Apps' section in CC, it is now saying on the button next to the app which should say 'Open' is now saying 'Try' and 'Buy now' for a few such as Ai and Ae.

 

Please help.

Screenshot 2023-09-01 at 12.39.37 pm.pngScreenshot 2023-09-01 at 12.40.12 pm.png

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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the quickest resolution is usually to install over the current installs.

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Community Beginner ,
Aug 31, 2023 Aug 31, 2023

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Thanks for the reply 😊. May I ask how you would go about this on a Mac?

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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pick the app in your cc desktop that has few customizations and click install.

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Community Beginner ,
Aug 31, 2023 Aug 31, 2023

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Sorry, I don't think I'm on the same page... I have Illustrator installed already, and both in my browser and on CC app on my computer, it says to Try/Buy Now. I can still open Illustrator normally, but in CC app (on desktop and in browser) it says that. I also went to install the beta version of Illustrator, and it has the same issues, but I can't open that one as I haven't installed it before. Screenshot 2023-09-01 at 1.08.16 pm.png

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Community Beginner ,
Aug 31, 2023 Aug 31, 2023

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I don't know what has changed, but it seems to have resolved itself just now since when it started occurring a few hours ago. Thanks for your help.

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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sorry.

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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