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Trying to cancel a FREE account

Guest
Mar 04, 2022 Mar 04, 2022

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I'm trying to cancel a free account and keep only my paid account. But I can't find a way to cancel it, and adobe support had no suggestions. Everything says to go to Manage Plans and then click on Cancel Plan. But mine just says "You have no paid plans" so there's no cancel button. Any ideas how to get rid of a free trial I no longer want? Because support doesn't seem to know?

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Community Expert ,
Mar 04, 2022 Mar 04, 2022

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What makes you think you have a trial subscription plan? 

Perhaps you joined under a different ID (email).

https://account.adobe.com/plans

 

 

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Guest
Mar 04, 2022 Mar 04, 2022

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I have both a paid CC plan and an earlier, free plan. I just need to get rid of the free one.

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Community Expert ,
Mar 04, 2022 Mar 04, 2022

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Not sure what you mean.  Free membership is for non-paying members only.  See below for benefits of free membership.

https://helpx.adobe.com/creative-cloud/help/benefits-creative-cloud-free-membership.html

 

Free membership goes away when you become a paid member.  So it's impossible to STOP something you don't have.  If you decide to quit paying later, your current plan will revert to a free plan. 

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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