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trying to fully remove certain applications form control pannel

Community Beginner ,
Feb 26, 2023 Feb 26, 2023

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hi, there so this has been a recurring problem for months for me (don't know if this has happened to anyone else personally) but in my windows control panel, I see that I have installed previous versions of applications such as photoshop/illustration/ and animate and mind you I have fully uninstalled each app in the creative cloud app where all the apps are but yet they still appear on my control panel and when I go in to fully remove them I always get this pop-up. I don't know what to do and I don't know if others have experienced this too when trying to get rid of unnecessary apps to clear space on a computer. 

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Community Expert ,
Feb 26, 2023 Feb 26, 2023

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that looks like an os issue.

 

either you're uninstalling via the cc desktop app or you're not.  either way the os uninstaller should detect what you select.

 

otoh, there is a chance a complete reinstall will fix the problem:

 


uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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