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Typekit issues after OS update

New Here ,
Nov 23, 2015 Nov 23, 2015

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I'm hoping someone else has experienced this same issue and can help. I recently updated my OS to El Capitan and since the update, my Typekit hasn't been working. On my browser everything seems to appear to work, I sync fonts, and it says they're synced. However once I jump into InDesign I can't find any of my Typekit fonts. They're not available on my list of fonts, and when open up a document including Typekit fonts and the  "Missing Font" panel pops up, it shows the Typekit as being off in the upper right corner(see attached), even though my browser is saying everything's working fine. I've also made sure that I'm staying under my font sync limit under my account info. I'm not attributing this to my El Capitan udpate necessarily but that's the only thing that's changed since the issue began. Per similar Adobe discussions I've read, I also tried signing out, quitting CC, and then opening up and logging back in to no avail. Does anyone have any insight?

Screen Shot 2015-11-23 at 6.32.34 PM.png

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correct answers 1 Correct answer

Adobe Employee , Nov 24, 2015 Nov 24, 2015
Sorry that you ran into trouble with this! I believe you are seeing this problem:https://forums.adobe.com/message/8014974#8014974If that doesn't fix the problem for you, please send a screenshot of the Fonts tab in the Creative Cloud desktop application and a few of the recent sync logs from your computer to support@typekit.com and we will look into it further: help.typekit.com/customer/portal/articles/1649149#logsThank you,— liz

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Adobe Employee ,
Nov 24, 2015 Nov 24, 2015

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Sorry that you ran into trouble with this! I believe you are seeing this problem:

https://forums.adobe.com/message/8014974#8014974

If that doesn't fix the problem for you, please send a screenshot of the Fonts tab in the Creative Cloud desktop application and a few of the recent sync logs from your computer to support@typekit.com and we will look into it further: help.typekit.com/customer/portal/articles/1649149#logs

Thank you,

— liz

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New Here ,
Nov 24, 2015 Nov 24, 2015

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Liz,

Thank you so very much for this tip. I didn’t come upon it during my forum search but you were absolutely right, it resolved my issue immediately. I’m very appreciative of your entire team and how on-it you guys all are about helping users out. I just sent a “the Adobe team is awesome” email to my entire team! Thanks again for the quick response and I hope you have a great thanksgiving!

Best,

Mayra

MAYRA OCAMPO / Junior Art Director

t 316.828.6112 / WeAreKOCH.com<http://www.wearekoch.com>

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