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Unable to access cloud files after switching to personal account due to school subscription ending

New Here ,
Sep 18, 2023 Sep 18, 2023

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Hi, I am having regarding accessing cloud files from my account and I am not sure why. I recently restarted my plan as a 'personal account' using the same email, but I am no longer able to access my cloud files. My account was previously paid by my university and used a school portal to login, however as my school cancelled this service, I cannot login as an 'educational account' -- I suspect this transfer over has caused this issue but I am unsure what I can do as a huge portion of my work was on the cloud

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Cloud storage web assets , File sync

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Community Expert ,
Sep 18, 2023 Sep 18, 2023

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ask your school administrator to reinstate your account until you have a chance to transfer your files

 

 

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Community Expert ,
Sep 18, 2023 Sep 18, 2023

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This won't help the original person with lost files, but For anyone else reading this...
You should always have a local copy of all files, not just in the cloud
If you don't have space on your computer drive use an external drive for files
A USB flash drive to carry with you... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes
Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/
.
I use a Sata docking station and SEVERAL 'bare' drives for backup of my desktop computer
There are many external drive devices, this is the one I use
https://www.amazon.com/StarTech-com-External-docking-station-drives/dp/B00U8KSLA8/

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