Unable to delete Mobile Creations

[caseyg55445950]

When I try to delete files in Mobile Creations I get the error "Could not delete some items" and the files are not deleted.

This occurs across web and iOS app interfaces for Creative Cloud and also when I try to delete these files via the iOS apps that created them.

I have created this thread because I was unable to find a solution for this on the forums, or a way to contact support directly for Creative Cloud file issues

[David__B]

Hi Casey,

Can you provide the names of all files which this issue is occuring with? Is the email address you use here on the forums the same one you use for your membership and where the issue is occuring?

Thanks,

- Dave

[caseyg55445950]

There are 6 files in total. 4x Photoshop Sketch “Project” and 2x Photoshop Mix “New Composition“

Yes, it is the same email address.

[David__B]

Thanks for the info Casey. I'll report the issue to our developers to see what can be done.

[caseyg55445950]

Thank you. Also, it is not just these files; any new mobile creation is unable to be deleted.

[moonyoungj21938532]

I have had the same issues.

[caseyg55445950]

Thanks David. Has there been any progress on this, or a workaround to resolve the issue of not being able to delete Mobile Creations? (like an account reset?)

[thomaso36272055]

I've been having the same problem for a couple months now. I ended up contacting support through Adobe Sketch, but so far there's been no solution. I'm sorry you're experiencing this too, but in a way it's a slight relief for me. Hopefully more people reporting this issue will help them figure out what's going on.

[caseyg55445950]

The issue is still unresolved, so this week I requested a cancellation of my account and refund, both have been completed.

Adobe Support were very helpful and I appreciate their efforts.

[yosonohana]

I have the same problem for a few months too.

[Bryan Rieger]

Same problem. I've got 38 old Adobe Sketch, Draw, etc project files in my 'Mobile Creations'

 file tab that I haven't been able to delete, rename, or do anything with (throws an error 'could not delete item') for months.

I was on with Adobe support for a couple hours today and they just got back to me with a fix (wait for it).

They told me to delete the files and empty the trash.

<sarcasm>Wish I had thought of that!</sarcasm>

[konstantnn]

I have the same problem right now.

[Skippermark]

Having the same issue still - going to create a new thread, since it looks like this one isn't being watched anymore.

[Robert5EEB]

Hi - I had the same problem, and I worked out a solution. I googled this and no-one seems to have an answer, which is odd......

Anyway, the problem is with your account. You probably have an old email account you are using instead of one created especially for Sketch. I think the issue is the account needs updating. That will need an Adobe fix 

SO - the solution (work around really) is to create a NEW account with a new email address - then transfer any of your work you want to keep to the new account (send yourself links). It worked for me, because I have 2 email addresses - my main one (which is just a forwarder) , and a google one. I'm now using my google address, and I can delete projects ok.

I hope this helps someone out there.

Robert.