Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Unable to Download some files from Cloud Storage

Contributor ,
Jun 16, 2022 Jun 16, 2022

Hi

I have uploaded some video files, ranging in size from a few 100MB to a few GB.

When I get a link to send to somebody to download, sometimes the download button doesn't work.

I've tried it myself, and the download button goes grey but nothing happens.

When they work I get a message saying it's downloading and I see the download happening.

Can't work out why some can download and others can't

Can anyone help?

Mark

623
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 16, 2022 Jun 16, 2022

Moving to the correct community

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 16, 2022 Jun 16, 2022
LATEST
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines