Unable to Download some files from Cloud Storage

Explorer ,
Jun 16, 2022 Jun 16, 2022

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Hi

I have uploaded some video files, ranging in size from a few 100MB to a few GB.

When I get a link to send to somebody to download, sometimes the download button doesn't work.

I've tried it myself, and the download button goes grey but nothing happens.

When they work I get a message saying it's downloading and I see the download happening.

Can't work out why some can download and others can't

Can anyone help?

Mark

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Adobe Employee ,
Jun 16, 2022 Jun 16, 2022

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Moving to the correct community

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Adobe Community Professional ,
Jun 16, 2022 Jun 16, 2022

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