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Unable to load sync location

Explorer ,
Jul 06, 2015 Jul 06, 2015

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Since the update to Creative Cloud App, I have been unable to clear the error message.  I get a message that asks to either Turn Off File Sync, Retry or Restore.  In either case, Creative Cloud will create a new Creative Cloud Folder with the old folders saved as "Creative Cloud Files (1), (2)", etc.  Any help on clearing this without uninstalling and reinstalling each program?

Thank you!

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File sync

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Adobe Employee ,
Jul 06, 2015 Jul 06, 2015

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Hi Gregory,

Please refer to the help document below:

https://helpx.adobe.com/x-productkb/global/creative-cloud-crash-core-sync.html

Regards,

Sheena

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Explorer ,
Jul 06, 2015 Jul 06, 2015

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Thank you! I will give a try when I get home tonight,

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Adobe Employee ,
Jul 06, 2015 Jul 06, 2015

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Sure gregory.

Do let us know the outcomes.

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Explorer ,
Jul 07, 2015 Jul 07, 2015

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Hello,

I followed the article steps and that did not resolve the issue.  Any other suggestions?  When I logged onto my computer this morning, there were 3 additional "Creative Cloud Files (unknown)" folders created.  The oldest being my original one with my files.  I still cannot get the Creative Cloud App to load sync location.

Greg

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Adobe Employee ,
Jul 07, 2015 Jul 07, 2015

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Explorer ,
Jul 07, 2015 Jul 07, 2015

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Thank you Sheena, but I am still not able to Load the Sync Location.

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Adobe Employee ,
Jul 07, 2015 Jul 07, 2015

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Well Gregory!

I would request you to Contact Customer Care where the agent can remote into your machine and fix the issue.

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