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Unable to Sync due to server error

New Here ,
Jan 13, 2017 Jan 13, 2017

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Hi,

I can't sync to creative cloud and i keep receiving this message " Unable to Sync < file> due to server error". i am running a single user account and works on one PC. appreciate your help.

Thanks

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File sync

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Adobe Community Professional ,
Jan 14, 2017 Jan 14, 2017

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confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

after doing that, if the problem persists, Error: "Unable to sync files" to the Adobe Creative Cloud

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Adobe Employee ,
Jan 16, 2017 Jan 16, 2017

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Community Beginner ,
Feb 08, 2017 Feb 08, 2017

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Before you go troubleshooting all the steps linked to (although given the date, it may be too late) You may want to try logging into your Adobe CC account in a browser, View your Archived files, and delete the troublesome files from your archives.

I've run into the same problem you're having. I did what I described above and it seemed to do the trick. The effects aren't immediate. It's going to take a day or so for Adobe to catch up but the warning should go away.

Although this worked for me, just today, a new file has given me the same problem. After my fix, we'll see if the warning dialog goes away tomorrow.

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