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Unable to Sync "0"

Community Beginner ,
Nov 25, 2021 Nov 25, 2021

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Good day,

   I'm running a 2021 iMac, with Big Sur 11.6, I've recently upgraded to Sophos Home Premium.  

I have a red warning triangle on my CC menu cloud icon, on clicking through to CC I see an eoor that states "File Syncing Error"

Some files failed to sync

Learn more says :

Unable to sync "0"

 

I've tried 

   1. Pause and re-sync

   2. Disable Sophos

   3. Uninstall Sophos - still got files issue

   4. Uninstall CC (that was a worry as I lost Photoshop for a while phew!!)

   5. Checked the CC is not full

   6. Checked CC does not have too many files

 

I still have the file sync issue - assistance required

TOPICS
Cloud storage web assets, File sync

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correct answers 1 Correct answer

Community Beginner , Nov 26, 2021 Nov 26, 2021
Thanks for responding @kglad Tried what you suggested, but no change to the symptoms. Further investigation threw up that files deleted from my machine, but present on the cloud, was the issue. During my previous investigations I'd deleted the files from my machine, but it hadn't solved the issue. Somewhere during the investigation the original issue must have been fixed, but hidden by the deleted file situation.

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Adobe Community Professional ,
Nov 26, 2021 Nov 26, 2021

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reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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Community Beginner ,
Nov 26, 2021 Nov 26, 2021

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Thanks for responding @kglad

 

Tried what you suggested, but no change to the symptoms. Further investigation threw up that files deleted from my machine, but present on the cloud, was the issue. During my previous investigations I'd deleted the files from my machine, but it hadn't solved the issue. Somewhere during the investigation the original issue must have been fixed, but hidden by the deleted file situation.

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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