Unable to sync with Create cloud

[Rui_AA]

Hi,

Does anyone know why the file sync won't work? I restarted the app but it still shows such an error.

I am using Macbook Pro 16' 2021.

Thanks!

[Nancy OShea]

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

[Rui_AA]

Hi, Nancy

Thanks for your reply!

However, the same issue still exists after I tried your solution. Is there any other thing I can do?

I also reinstalled the creative cloud app but it did not work. 

[Nancy OShea]

Which Mac operating system do you have?

[Rui_AA]

I am using MacOS Monterey 12.0.1.

[Nancy OShea · Accepted solution]

1. Run the Creative Cloud Cleaner Tool.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

2. Restart computer.

3. Reinstall, CC desktop app.

Failing that, CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

[Jeff A Wright]

Rui_AA, in addition to the suggestions offered by Nancy, please see https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro..., which provides several steps you can take to correct this error.

Rui_AA, did the Creative Cloud desktop app ever work correctly on this computer, or did the problem with the libraries start after upgrading to macOS 12.0.1?

[Rui_AA]

Hii, Jeff

Thanks for asking. everything is working fine now after I ran the cc-clearner.

[Hakkıbilen · Accepted solution]

https://community.adobe.com/t5/creative-cloud-services-discussions/creative-cloud-sync-issues-after-...

[Rui_AA]

Hi, Hakkibilen

Thanks for your reply. My problem is exactly caused by that I used the migration-assistant to transfer files from the old to the new Macbook.

[Megane5ECE]

I've had the same exact issue and situation for the past few days. After thorough investigation, I figured out that using Migration Assistant when transferring files from Mac to Mac somehow messed some stuff up (May have to do with moving from a Mac with an Intel chip to a Mac with M1 chip).

I've finally figured it out. When troubleshooting on Activity Monitor after digging through multible posts on Creative Cloud issues, I realized the file "CoreSync" was not running when my Creative Cloud apps were opened (a file that sounds pretty important for syncing lol).  

To solve this:

1. Quit the Creative Cloud desktop app.

2. Find the CoreSync file on your computer (I just used Finder). It'll pop up. For me, it looked like a grey box with Adobe logo on front and arrow at the bottom. You're just gonna click on it and I think it uninstalls or something of the sort. If it doesn't uninstall automatically like mine did, I assume deleting the file will do the trick.

3. Reopen the Creative Cloud desktop app.

4. Navigate to your "Files" tab (at the top), then "Your files" on the left.

4. Because the CoreSync file is gone, Creative Cloud will give you the option to install it. Click Install and it will reinstall the CoreSync file and other associated files on your computer properly.

That should do the trick! You should be able to see your synced files pop up. 

Hope this helped! It was definitely a pain in the butt on my end.

[Rui_AA]

Thanks! Megane. I shared the same issue since I used Migration Assistant to move from the Mac with Intel chip to a Mac with M1 pro. Now the sync works fine.