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update

New Here ,
Jan 30, 2024 Jan 30, 2024

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I can't update (and I don't want update) any apps because my computer is old and wouldn't support them.

I still use everything, I don't use for work but for free time.

But the ad keeps coming up.Schermata 2024-01-30 alle 11.48.52.png

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Cloud storage web assets , File sync

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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@pamela35127291a1a3 

 

We can't translate "text" that is in images. I'm guessing you are being asked to update? Go to Creative Cloud > Options > disable automatic updates for applications.

 

If my guess was wrong, please type out the "text" in the screenshot. We can translate words, but not pictures. Thank you!

 

Jane

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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that's no advertisement.  

 

what version adobe apps do you have?

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New Here ,
Jan 30, 2024 Jan 30, 2024

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CS6

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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From where did you purchase it and when?

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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LATEST

then the message is probably correct.  you can confirm by checking with adobe support.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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The Adobe Genuine Service (AGS) runs validation tests and notifies individuals and organizations that are using non-genuine Adobe apps. The AGS checks for software modifications and invalid licenses. If you or someone in your organization has received a notification from Adobe, this means that non-genuine software has been identified. 

Learn more at https://helpx.adobe.com/x-productkb/global/adobe-genuine-notifications.html

 

from here:

https://helpx.adobe.com/genuine/faq.html

 

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