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updates

Explorer ,
Nov 10, 2022 Nov 10, 2022

anytime an update occors all adobe software stops working. The only way to get it working again is to uninstall everything. Is Adobe ever going to fix this?

TOPICS
Collaboration , File sync , Libraries
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Community Expert ,
Nov 10, 2022 Nov 10, 2022

you're encountering a problem unique to your setup, so adobe's not doing anything to resolve whatever problem you're having.

 

what's your os?

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Explorer ,
Nov 10, 2022 Nov 10, 2022

Windows 10. I'm using it on two computers and it does the same on both.

Does this mean I have to pay 30.00 per month for software I can't use? Is there a way to get out of the contract?

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Community Expert ,
Nov 10, 2022 Nov 10, 2022

what version of win 10?

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Explorer ,
Nov 10, 2022 Nov 10, 2022

Windows 10 Home 22H2. It could be that one of these computers is a tablet (Surface 7) and the other is just old (I tried to solve the issue by updating my graphics card and monitor). I ask a lot of my machines; they may not be up to the task.

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Community Expert ,
Nov 10, 2022 Nov 10, 2022

your os meets specs but maybe your hardware is a problem,

 

https://helpx.adobe.com/creative-cloud/system-requirements.html

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Explorer ,
Nov 10, 2022 Nov 10, 2022

I've got some reading to do. Thanks for the help.

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Community Expert ,
Nov 10, 2022 Nov 10, 2022
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you're welcome. keep us updated.

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