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Urgent: Issue with Accessing Shared Adobe Library

Explorer ,
Jun 11, 2024 Jun 11, 2024

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At my workplace, we have a design team of four people. We share an email address for Adobe Libraries so we can access them in Illustrator and Photoshop. However, one of our team members is unable to access the shared library. Although he receives the confirmation email with the "Start Collaborating" link, when he clicks on it, he is unable to join the libraries. What could be the issue, and is there another way to resolve this problem?

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Adobe Employee ,
Jun 11, 2024 Jun 11, 2024

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Moved from 'Team Projects' to better suited Community.

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Explorer ,
Jun 11, 2024 Jun 11, 2024

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In my design team of four people, we share an email address for Adobe Libraries to use in Illustrator and Photoshop. One team member can't access the shared library. He gets a "Start Collaborating" email, but when he clicks it, he can't join the library. What could be the issue, and is there another way to fix it?

 

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Adobe Employee ,
Jun 11, 2024 Jun 11, 2024

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Moved from 'Team Projects' to better suited Community.

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Explorer ,
Jun 13, 2024 Jun 13, 2024

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i do not understand what you are saying? "moved from team projects"?

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Community Expert ,
Jun 11, 2024 Jun 11, 2024

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change browser 

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Explorer ,
Jun 13, 2024 Jun 13, 2024

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when i send request to start collbrating to my colleague,

he get this email of "start collabrating" as he click on that, the adobe portal opens, but didnt not appear anything to accept the request or niether it shows the librabry as well.

 

what could be the issue, other 2 colleague got the same thing as they accept, they are linked to the same library. but facing this one issue in one guy.

 

plz check the attached picture for the reference.

 

Screenshot 2024-06-14 104931.pngScreenshot 2024-06-14 104941.png

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Community Expert ,
Jun 14, 2024 Jun 14, 2024

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@PavanVadilalGroup 

 

the person clicking your link needs to change browsers.

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Explorer ,
Jun 13, 2024 Jun 13, 2024

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also i changed the browser, but still happening the same thing.

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New Here ,
Jun 13, 2024 Jun 13, 2024

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Hello helpers!

 

I am facing the issue regarding shared librabry from my collegue.

 

  • when my collegeue sent me start collobrating email

Screenshot 2024-06-14 104931.png

 

  • and when i click on 'start collbrating', nothing happens,
  • just my sync librarby portal opens, but unable to accept the request og his library.

Screenshot 2024-06-14 104941.png

 

i have urgent project going on, please help me with this issue.

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Community Expert ,
Jun 20, 2024 Jun 20, 2024

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@PavanVadilalGroup @Mitesh28310691h41q you mention - "We share an email address for Adobe Libraries so we can access them in Illustrator and Photoshop." Does that mean you are using 1 email address among different users?

Libraries should be setup by one person then shared to the other individuals.

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Explorer ,
Jun 21, 2024 Jun 21, 2024

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no, not 1 email address... diffrent email address.... its our work email address 

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Community Expert ,
Jun 21, 2024 Jun 21, 2024

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@Mitesh28310691h41q What does your CC desktop app show?

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Community Expert ,
Jun 21, 2024 Jun 21, 2024

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LATEST

1. try a different browser

2. sign out and in to your cc desktop app and select a different profile.

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