User stays on pending status after accepting invitation to collaborate on folder

New Here ,
Jan 06, 2022 Jan 06, 2022

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I have a user in my team who when she creates a folder/file the rest of the team are unable to see the work. She is not experiencing (nor is the reast of the team) sync issues.

 

Also, I have noticed her status remains at 'pending' when she accpets the invitation.

 

Adobe experts have so far been unable to advise of a solution.

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