Using Microsoft PC and being told to check firewall settings to be able to sign in

New Here ,
Nov 27, 2021 Nov 27, 2021

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being told to check firewall settings to be able to sign in

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Community Expert ,
Nov 27, 2021 Nov 27, 2021

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Sign in to what? You are signed in and posting

 

Also, what ARE your firewall settings?

 

 

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Community Expert ,
Nov 27, 2021 Nov 27, 2021

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Also which version of Windows?

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Nov 29, 2021 Nov 29, 2021

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Hi,

 

Thank you for posting your query here.

 

Please share brief details about your Creative Cloud Subscription as well as the Windows Operating system and the OS Build version, in order to be able to assist in a better way as this is user forums and we do not have access to your Subscription details.

 

You may as well refer to the following help article : https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html 

 

If issue persists, 

You may contact Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

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