Using Microsoft PC and being told to check firewall settings to be able to sign in

[Jo21967343xweo]

being told to check firewall settings to be able to sign in

[John T Smith]

Sign in to what? You are signed in and posting

Also, what ARE your firewall settings?

[Nancy OShea]

Also which version of Windows?

[Dj_Creative_enthusiast]

Hi,

Thank you for posting your query here.

Please share brief details about your Creative Cloud Subscription as well as the Windows Operating system and the OS Build version, in order to be able to assist in a better way as this is user forums and we do not have access to your Subscription details.

You may as well refer to the following help article : https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html 

If issue persists, 

You may contact Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps.