we can't verify your subscription status error

[summer912]

I get this error (attached) and have tried everything mentioned in Adobe support. Any other ideas out there? Thanks!

[Nancy OShea]

[Moderator moved from Using the Community (forums) to Creative Cloud Services.]

Please confirm your account is active and payment details are current by logging-in below.

https://account.adobe.com/plans

Also make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

• Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported;)
• macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

https://helpx.adobe.com/creative-cloud/system-requirements.html

Finally, see this help article about connection errors.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Hope that helps.