we can't verify your subscription status error

New Here ,
Feb 20, 2022 Feb 20, 2022

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I get this error (attached) and have tried everything mentioned in Adobe support. Any other ideas out there? Thanks!

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Adobe Community Professional ,
Feb 20, 2022 Feb 20, 2022

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[Moderator moved from Using the Community (forums) to Creative Cloud Services.]

Please confirm your account is active and payment details are current by logging-in below.

https://account.adobe.com/plans

 

Also make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported;)
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

https://helpx.adobe.com/creative-cloud/system-requirements.html

Finally, see this help article about connection errors.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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