[Moderator moved from Using the Community (forums) to Creative Cloud Services.]
Please confirm your account is active and payment details are current by logging-in below.
Also make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:
- Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported;)
- macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).
Finally, see this help article about connection errors.
Hope that helps.
Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media