• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

We can’t verify your subscription status. We can’t reach the Adobe servers. This may be because you’

New Here ,
Jul 06, 2024 Jul 06, 2024

Copy link to clipboard

Copied

So I'm using my university's CC and its working fine I can use photshop perfectly well. When i check on the cc it says that illustrator works on this device, it installed well and then when i open it it always gives me thsi error: 

We can’t verify your subscription status.
We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide. Error code: 12013.

I'm connected to the internet. and I dont have any ways to verify my subscription status. On youtube the only solutions are to re enter you rbilling details but I dont have that option. What do i do? I need illustrator to work. This is so annoying. 

Views

8.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 06, 2024 Jul 06, 2024

Copy link to clipboard

Copied

Your problem is probably better supported here:

https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan?page=1&sort=lat...

I can move your post over there if you want.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 06, 2024 Jul 06, 2024

Copy link to clipboard

Copied

@38456352uxdh I know exacty the issue as I teach at a higher education level too.

go to adobe.com. but, instead of typing in your school or email address, just type in schoolemail.domain (for example, I teach at BCIT, so it would be bcit.ca) . I have attached a small bit for you what I mean. From our IT department, because Adobe CC is part of our program, and the school email addresses were used, this is how we access our Adobe apps. 




Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 06, 2024 Jul 06, 2024

Copy link to clipboard

Copied

@38456352uxdh after you enter your school domain name, it likely take you back to the school's portal. enter  your log in credientials and password. and hopefully that works on your end. 

If it doesn't work, then I strongly suggest touching base with your IT department at school before heading to Adobe support team as school's subscriptions is quite different from business/enterprises/personal subcriptions. I should know as I went from a personal to a school subscription and had a smiliar issue...hence the video (my students get a longer version of it)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 07, 2024 Jul 07, 2024

Copy link to clipboard

Copied

even tho I use my school email it still redirects me to the school login page just like your method. and also photoshop is working fine it doesnt give this error. So idk what the issue is

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 31, 2024 Jul 31, 2024

Copy link to clipboard

Copied

Hello @38456352uxdh,

Sorry to hear about your experience and for the delayed response. I hope the problem is resolved by now. If not, you will need to contact your admin: https://helpx.adobe.com/enterprise/kb/contact-administrator.html

If you're the admin, you can get help here: https://helpx.adobe.com/enterprise/using/support-and-expert-services.html.

Looking forward to hearing from you.

 

Thanks,

Anubhav 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 08, 2024 Dec 08, 2024

Copy link to clipboard

Copied

Having the same issue - work for higher ed with a license.

Claims my connection is out - but everything else is working fine.

Ky33808777w8y5_0-1733711177803.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 11, 2024 Dec 11, 2024

Copy link to clipboard

Copied

Hello @Ky33808777w8y5,

I'm sorry to hear about your experience. To get help with this, please contact your admin: https://adobe.ly/3ZOfLPS

If you're the admin, you can get help here: https://adobe.ly/3DcI4i4


Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 13, 2024 Dec 13, 2024

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 22, 2025 Jan 22, 2025

Copy link to clipboard

Copied

Have can I fix this problem please guaide me step by step. I need your help🙏

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 23, 2025 Jan 23, 2025

Copy link to clipboard

Copied

@abdulrahman_4544 

 

do you have an education, teams or enterprise subscription?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 03, 2025 Feb 03, 2025

Copy link to clipboard

Copied

iam not able to access

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 03, 2025 Feb 03, 2025

Copy link to clipboard

Copied

LATEST

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines