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We can't verify your subscription status

Explorer ,
Apr 03, 2024 Apr 03, 2024

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Installed Win 11, Creative Cloud app, and trying to launch Photoshop, but every time I try - I get the "We can't verify your subscription status" error.

I have active Photography plan.

Also CC is periodically saying that sync failed and now I have to use offline mode.

I have internet access. I haven't launched Adobe CC and Photoshop without internet access.

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File sync

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correct answers 1 Correct answer

Explorer , Apr 03, 2024 Apr 03, 2024

Problem was resolved with downloading AdobeCreativeCloudCleanerTool, launched it as Administrator and cleaned the hosts.

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Community Expert ,
Apr 03, 2024 Apr 03, 2024

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See here:

https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

and here:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

If that doesn't work, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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Explorer ,
Apr 03, 2024 Apr 03, 2024

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Screenshot 2024-04-03 155253.png

If I click on the link in the step 1, page opens which says "503 Service Temporarily Unavailable"

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Community Expert ,
Apr 03, 2024 Apr 03, 2024

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i see that, too.  it's an adobe issue and not indicative of a connection problem.

 

do you have an education, enterprise or teams subscription?

 

check https://account.adobe.com

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Explorer ,
Apr 03, 2024 Apr 03, 2024

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Problem was resolved with downloading AdobeCreativeCloudCleanerTool, launched it as Administrator and cleaned the hosts.

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Community Expert ,
Apr 03, 2024 Apr 03, 2024

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good to know.  for others:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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