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What happens to my CC subscription if the email tied to my account is deleted?

New Here ,
May 09, 2023 May 09, 2023

Additionally, what if this is a school email, and the subscription was purchased with a student discount?

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correct answers 1 Correct answer

Community Expert , May 09, 2023 May 09, 2023

you won't be able to use your subscription if you need to sign in to your account and the email address is incorrect. ie, change your email address to a valid one, https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

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Community Expert ,
May 09, 2023 May 09, 2023

you won't be able to use your subscription if you need to sign in to your account and the email address is incorrect. ie, change your email address to a valid one, https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

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Community Expert ,
May 09, 2023 May 09, 2023

If you are graduating, and that is why you are losing the school email, then you have a one year grace period for the educational pricing.

 

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Community Expert ,
May 09, 2023 May 09, 2023

BUT you do not have any grace period to change your email address.  ie, fix that asap.

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New Here ,
May 09, 2023 May 09, 2023

So, if I have an active subscription with student pricing, and change my email to a non-student email would my current subscription be affected? Also, if I have a secondary email that is not at risk of deletion, do I still have to worry about this?

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Community Expert ,
May 09, 2023 May 09, 2023

No.

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New Here ,
May 09, 2023 May 09, 2023

To both questions?

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Community Expert ,
May 09, 2023 May 09, 2023

Yes. No to both.

Edit: ...if you change your primary email to a valid email address.

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New Here ,
May 09, 2023 May 09, 2023

I asked adobe support and in case it helps anyone this is what they told me:

 

I would like to inform you that I can provide you the student discount under any of your desired E-mail as it is not possible to transfer the subscription between accounts. You will need to cancel and re-purchase if you would like to change/switch the E-mail. Instead, I would suggest you to purchase the subscription on your non-edu E-mail. You will be asked for the details of your school/University while purchasing the subscription and that's about it.

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Community Expert ,
May 09, 2023 May 09, 2023

Did you speak with an actual human or the AI chatbot?

 

Nancy O'Shea— Product User, Community Expert & Moderator
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Community Expert ,
May 09, 2023 May 09, 2023
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did you change your email per my message?

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Community Expert ,
May 09, 2023 May 09, 2023

Update your online account profile with a valid email adddress ASAP.

https://account.adobe.com/profile

 

If you're still a student, you can upload proof of eligibility -- copy of Student ID Card,  Transcript or Tuition bill.

 

Nancy O'Shea— Product User, Community Expert & Moderator
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