What happens to my CC subscription if the email tied to my account is deleted?

[A29800054yfao.]

Additionally, what if this is a school email, and the subscription was purchased with a student discount?

[kglad · Accepted solution]

you won't be able to use your subscription if you need to sign in to your account and the email address is incorrect. ie, change your email address to a valid one, https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

[Peru Bob]

If you are graduating, and that is why you are losing the school email, then you have a one year grace period for the educational pricing.

[kglad]

BUT you do not have any grace period to change your email address.  ie, fix that asap.

[A29800054yfao.]

So, if I have an active subscription with student pricing, and change my email to a non-student email would my current subscription be affected? Also, if I have a secondary email that is not at risk of deletion, do I still have to worry about this?

[Peru Bob]

No.

[A29800054yfao.]

To both questions?

[Peru Bob]

Yes. No to both.

Edit: ...if you change your primary email to a valid email address.

[A29800054yfao.]

I asked adobe support and in case it helps anyone this is what they told me:

I would like to inform you that I can provide you the student discount under any of your desired E-mail as it is not possible to transfer the subscription between accounts. You will need to cancel and re-purchase if you would like to change/switch the E-mail. Instead, I would suggest you to purchase the subscription on your non-edu E-mail. You will be asked for the details of your school/University while purchasing the subscription and that's about it.

[Nancy OShea]

Did you speak with an actual human or the AI chatbot?

[kglad]

did you change your email per my message?

[Nancy OShea]

Update your online account profile with a valid email adddress ASAP.

https://account.adobe.com/profile

If you're still a student, you can upload proof of eligibility -- copy of Student ID Card,  Transcript or Tuition bill.