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What is the deal with the virtual assistant

New Here ,
Sep 09, 2023 Sep 09, 2023

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Hello everyone.

So I was trying to download a resume template when I saw that creative cloud has started downloading indesign on my computer while i already have it installed and open at the time. I trid to stop the install since my C drive is so full. Then the virual assistant pips up and no matter what I type, it insists that I want to cancel my subscription. so aftr many attempts, i got this option to chat with support.. after selecting that option and waiting ten minutes and nothing hapening, i simply asked how long before i get live support to respond. this prompted the virtual assistant to go back into insisting i cancel, as if I had just initiated a converstion. this happened in a loop, and i managed to get myself here. i thin i have stopped the download but it is just unbelievable how utterly dumb this assistant is.. Is it just me or nyone out there has experienced this? i mean dumb as a brick

 

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Community Expert ,
Sep 10, 2023 Sep 10, 2023

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Truly nothing to do with InDesign.

Moving this to appropriate forum. 

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Community Expert ,
Sep 10, 2023 Sep 10, 2023

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@sheen28131823kchh 

 

is your problem resolved?

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Engaged ,
Sep 11, 2023 Sep 11, 2023

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Once you get everything sorted out, if no one else has told you, you can turn off automatic updates in the CC app. Under the prefs > Apps, toggle off the Auto-Update button. I keep the CC app up to date, but the others I want to update when I want to update, not when Adobe wants to update and interrupt my work. Plus, if one has an older machine, one may not want to update... Anyway. Good luck.

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