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I have a Dell Inspiron 15 Inch 7591 2-in-1 laptop running Windows 10 Home. I recently updated Creative Cloud to its latest version (18.104.22.1683.) It updated successfully. Unfortunately when Creative Cloud starts, it gets stuck spinning under the cloud icon at the top right corner beside my account avatar. When I click on the cloud, it says "Syncing..." and a blue spinning circle to the left of it. However if I pause and resume it, it then says "Up to date" with a check mark. If I restart Creative Cloud (a Windows restart for example,) Creative Cloud gets stuck with syncing again. During this issue, my battery drains faster. I did not experience in the previous versions of Creative Cloud. Can you please fix this issue please?
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reset the cc desktop app by making sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*
if that fails, do a clean cc install carefully following each applicable step:
uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)
if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)
restart your computer (don't skip this)
reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials
NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.
Thank you for the information. Over the past week, I followed your steps. Unfortunately, this issue still persists even after a clean install of all my Adobe products using the Creative Cloud Cleaner. Can you please fix this issue?
Thank you for looking into this further!
Edited to add: just wanted to mention that I currently have all my Adobe products uninstalled. Only Creative Cloud is currently installed right now.
We're sorry to hear about this. In addition to the steps provided by @kglad , could you please try the steps below to see if that helps?
Thank you for the quick response. Unfortunately, this did not work. When I quit the Creative Cloud Desktop App (using Ctrl+W and clicking on "Quit") and open it up again, it keeps syncing even though it is up to date. This also happens whenever I start my laptop. Can you please fix this issue?
there are a lot of users with sync problems, but what do you mean by, i can't open adobe programs from the web?
Usually, I log into my account on the web and from there I can directly open the programs
that are installed on my computer.
Now this option no longer appears.
I want to install the "Animate" program, but because Adobe Creative won't connect to my account,
I can't install it. This is what I mean, I don't know if I've been clear enough.
I'm trying to get it to work but can't get it by any means.
Is there a general problem at the moment with Adobe Creative Cloud or is it just me?
It looks like you have a different problem than mine - I can log into the Creative Cloud Desktop app and sync my files but it keeps "Syncing..." and spinning in the cloud activity even though my files are up to date.
By "sync folder", I am assuming you mean the Files tab in the Creative Cloud Desktop app? If so, yes I can see all my files in both the Files tab and on my Creative Cloud web in my "Cloud documents".
If you mean in "C:\Users\XXX\Creative Cloud Files", I only see one item: "_Cloud documents". If I double click on this, it redirects me me to my Creative Cloud web which I can see all my files as well.
Thank you for looking into this further!
you have a local sync folder that you can customize. it might be "C:\Users\XXX\Creative Cloud Files"
if you have an unsyncable file there (eg, xls) that will cause other filles to fail to sync. an easy start to fix that is to move all the local files there to another folder. does that fix the sync problem?
I have the same problem. Is definitely s.Adobe.
In the preferences, deselect the autostart of CC and start CC manually when the computer has booted. Did you then fix the error?
The creator of the topic 🙂
I have Adobe programs installed on my desktop computer. In my Adobe account, when I logged in, it showed me the programs that had updates available and also allowed me to open the program from my desktop from there, since Adobe Creative was synchronizing correctly.
The real problem I have, is that Adobe Creative Cloud never finishes loading, when I go to open my programs directly from my desktop, Adobe Creative Cloud tries to connect first to authorize and never succeeds. The same way happens if I try to install a new program like "ANIMATE", it downloads the installer in the Web, but when I run it to install the program, ADOBE CREATIVE CLOUD opens but never finishes loading and aborts the installation. This is the true problem. in this way I can neither install new Adobe programs nor open the ones that are already installed.
Can somebody help me?
Thank you for your response. As I said, there is only one item in my local sync folder which is created by Adobe by default: "_Cloud documents". Please see attached screenshot below:
If I double click on this, it redirects me me to my Creative Cloud web which I can see all my files as well. Since all my files are on the web, I am assuming that my Creative Cloud Desktop app is syncing my files successfully. Like I said earlier when I pause and resume the syncing in the "Cloud activity", it says "Up to date" right away. This also indicates to me that my files are indeed syncing to the cloud. I also tried @regenbilder's suggestion and it works as expected. However when I start Creative Cloud manually, it gets stuck at "Syncing..." again. I then have to pause and resume it again to get it say "Up to date". Can you please fix this Adobe?
Edited to add: I have to pause and resume syncing to get to say "Up to date" because this software bug causes my battery to drain quicker.
I don't have shared files in the cloud. My problem is that the application "Adobe Creative Cloud" does not work.
When it doesn't work, it won't let me run any other Adobe programs.
I can't open "Photoshop", I can't Open, "Premier" etc..
I also can't uninstall any Adobe program, because for this "Adobe Creative Cloud" should work correctly, and it's not working.
When downloading it again, I get the error after installing.
I appreciate that you want to help me, but maybe I am not being clear enough when explaining my probela. For me it would be easier to write in Spanish, but I see the forums only in English.
"Adobe Creative Cloud" is not working for me and for this reason nothing is working for me. "Adobe Creative Cloud" is the application that "authorizes" opening Adobe programs and also uninstalls.
When downloading "Adobe Creative Cloud" again, an error appears during its installation and it does not finish loading correctly.
I am totally blocked by this.