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Where are my CC docs actually saved?

Contributor ,
Sep 23, 2020 Sep 23, 2020

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Dear all, 

I have just saved an Illustrator document to the Creative Cloud storage, following the screen prompt which asked me where did I want to save it. 

I now want to insert that file into InDesign but I can't find it anywhere. In Finder > Creative Cloud files, it doesnt show there, why? 

 

If I open the Creative Cloud app it is visible, then I make it available offline but I cannot find it anywhere. 

This has always baffled me, with Document Cloud before and now with CC ... where can I see my docs in a Finder window? 

 

Thanks

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correct answers 1 Correct answer

Adobe Community Professional , Sep 24, 2020 Sep 24, 2020
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html click contact us (in the lower right) in the chat field, type AGENT be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Sep 24, 2020 Sep 24, 2020

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it should be in your sync'd folder.  you can find yours by using the cc desktop app:

 

Screenshot - 9_24_2020 , 9_16_33 AM.png

 

 

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Contributor ,
Sep 24, 2020 Sep 24, 2020

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Indeed, I asked because it's not there. 

What can I do?

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Contributor ,
Sep 24, 2020 Sep 24, 2020

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If I go into the CC app, then Preferences > Syncing, it shows my Home folder into which I can find the Creative Cloud Files folder, but it's not syncing nor showing the new files I save in the cloud. 

If I click on the pencil to change the location, I get a spinning wheel for a few seconds then nothing happens at all. 

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Adobe Community Professional ,
Sep 24, 2020 Sep 24, 2020

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if it's not in your sync folder, check online (again, the cc app links to your online fiiles).

 

if it's not there either, it doesn't exist in adobe's cc.

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Contributor ,
Sep 24, 2020 Sep 24, 2020

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It is in the CC app, under cloud documents, but why can't I see it in the Finder folder? 

As I need to use some AI files in InDesign how can I access them? 

I cannot interact with them in the CC app to use them outside of the original app. 

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Adobe Community Professional ,
Sep 24, 2020 Sep 24, 2020

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restart sync'g to sync the files.  or you can directly download from adobe's cloud server to any folder you'd like.

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Contributor ,
Sep 24, 2020 Sep 24, 2020

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Not helping unfortunately ... I do not need to download them manually, this is a cloud service and it should work as such. It asked me a folder upon install and it is not syncing there, or rather, it stopped syncing after a recent update. 

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Adobe Community Professional ,
Sep 24, 2020 Sep 24, 2020

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html


click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Contributor ,
Sep 29, 2020 Sep 29, 2020

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Thanks, I got help almost immediately and was transferred to the technical dept. 

They explained to me that what I see in the sync'd folder in macOS's Finder are my "Cloud Assets" while my "Cloud Documents" stay in the cloud and can be accessed/downloaded etc from the CC app. 

They also shared a whole lot of very useful links to read and study. 

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