Why can't I access my cloud libraries?

[Ahmed Elwekel]

Why can't I access my cloud libraries? I am going mad, I am due end of work that I can't access. I have logged in and out, restarted, unistalled, everything. Please help!

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[Ahmed Elwekel]

not working 

[kglad]

restart your computer after the reset and then check the app library.