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Why can't I update my Portfolio with Stock Collection?

Explorer ,
Apr 25, 2023 Apr 25, 2023

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Why do I all the time, for 5 days now, get this message, when I try to updade my portfolio:

"Access to myportfolio.com was denied. You don't have the user rights to view this page.
HTTP ERROR 403"

 

[Moderator moved the thread to the correct forum]

[Topic edited by moderator for clarity. This is a Portfolio question, not a Stock question.]

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File sync

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Community Beginner ,
Apr 25, 2023 Apr 25, 2023

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i am having the same issue. It's been happening for the past 2 days. 

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Community Expert ,
Apr 25, 2023 Apr 25, 2023

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[Moderator moved from Adobe Stock Contributors to Creative Cloud Services.]

 

@Goddess#13 and @PermaLiv,

Adobe Portfolio can display only ONE collection at a time.

Did you create a new Stock Collection? 

Did you sync the new collection with your Adobe Portfolio site as described in the help article below?

https://help.myportfolio.com/hc/articles/360036798993-Sharing-Adobe-Stock-Collections-on-Adobe-Portf...

 

Hard refresh your browser (Ctrl + F5 or Ctrl + R) to clear the memory cache.

 

For help with technical matters, you may contact Adobe Portfolio support below.
https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Apr 25, 2023 Apr 25, 2023

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I only created one. However, I discovered that my problem was that my VPN was which restricted me from opening up the site. I turned it off, and now my issue is resolved  ^_^

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Explorer ,
Apr 25, 2023 Apr 25, 2023

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What is VPN?

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Community Expert ,
Apr 26, 2023 Apr 26, 2023

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@PermaLiv 

 

vpn = virtual private network (which are known to be problematic when related to anything adobe).

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Explorer ,
Apr 26, 2023 Apr 26, 2023

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Now it's working again, but I've no idea why:-)

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Explorer ,
Apr 27, 2023 Apr 27, 2023

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LATEST

Now it's not working again:-/

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