Copy link to clipboard
Copied
Hi!
I'm using PS CC 2018 (subscription) with Win 7 and I have barely any IT knowledge.
My first problem which occurred yesterday when I started PS:
I was logged off from PS (Why? How?)
No libraries, no tools etc ...
I searched the internet for help and in the course of doing so I got a PS screen where it says at the top left:
last used:
CC files
LR photos
create
open
I double clicked on CC files and PS started to sync the CC files (Don't ask me about the size, I have no idea. Where can I find out?).
Okay nice, but now it's running for maybe about 16 hours!
Will that sync ever be completed or can I stop it and what do I have to do then?
Thanks in advance for any help.
Hi MS,
Sounds like you're making progress
For the PS issue you might try Window > Application Frame.
If that doesn't help I'd try resetting the workspace. Window > Workspace > Reset <workspace name>
If neither of those help I'd post about the issue in a new thread here: Photoshop
Copy link to clipboard
Copied
edit:
I would like to manage my account, but going to accounts.adobe.com I get 'server not found'.
Copy link to clipboard
Copied
Hi MontgomeryScott,
Sorry to hear about your difficulties.
Could you try the troubleshooting here and see if it helps?
Resolve connection errors with Adobe Creative Cloud and Creative Suite applications
Best,
- Dave
Copy link to clipboard
Copied
Hi Dave!
I tested 1.1 and 1.2 - okay
I tested 2.1 and 2.2 - okay (Nothing repaired)
Before trying to reset the hosts file manually I opened PS and had the idea to click on 'Window' and found nothing marked. So I marked 'Tools' and they were back again.
So now I don't know whether that was the problem from the beginning or the troubleshooting helped.
I have one problem left:
Tools and options pop up in their own windows, so that the options hide the menu bar when I click on full screen.
Before my problem tools and option were part of the PS screen.
How can I reintegrate them into the PS screen?
regards
MS
Copy link to clipboard
Copied
Now I closed and opened PS again to see if changes are permanent and when PS is open I see my last used photos and on top it says 'Work' and 'Training'. No tools, no options and no other windows (= not the editing panel)
How can I get back the windows permanently?
Copy link to clipboard
Copied
Okay, in the meantime I found out how to get back the editing panel (start PS > Window > Working area (2nd from top) > Photography) but prior to the problem that was opened automatically. I don't want to do that manually everytime I open PS.
Copy link to clipboard
Copied
Hi MS,
Sounds like you're making progress
For the PS issue you might try Window > Application Frame.
If that doesn't help I'd try resetting the workspace. Window > Workspace > Reset <workspace name>
If neither of those help I'd post about the issue in a new thread here: Photoshop