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Why does Creative Cloud constantly need to repair itself?

Community Beginner ,
Aug 30, 2023 Aug 30, 2023

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I have no idea what's happened since Adobe's most recent updates -

I am getting constant 'repair is needed' for Creative Cloud.

I get Creative Cloud installer and it installs itself. Everything seems fine but then I come back the next morning and I get the 'need repair' message again.

Any thoughts on what's happening?

Thanks!

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

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Community Expert ,
Aug 30, 2023 Aug 30, 2023

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something on your computer (typically av) is causing the problem.

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Community Beginner ,
Sep 14, 2023 Sep 14, 2023

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I'm having the same problem. Everything was working just fine up until a couple of months ago when it started to be in constant need of repair at least every other day, but every day more often than not. Every community discussion group I've looked at doesn't have a solution. I've experienced this a while ago on a different computer. After getting a new computer, it was working just fine for about 6-8 months before needing frequent repairs. It is highly annoying and a long time problem that Adobe has been aware of.

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Community Expert ,
Sep 14, 2023 Sep 14, 2023

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again, it's a problem on your computer related to something corrupting adobe file/files.

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Community Beginner ,
Sep 14, 2023 Sep 14, 2023

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This "answer" is of no help. Just telling me there's something on my computer causing the problem doesn't give me any direction as to find out what is causing the problem. No other Adobe program has any issues, just the Creative Cloud Desktop app. I find it quite odd that something on my computer would cause problems with the lesser program that CCD is and not with any of the other programs.

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Community Expert ,
Sep 14, 2023 Sep 14, 2023

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sorry. i can't see your computer and tell you what is causing the problem. any av is suspicious.

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Community Beginner ,
Sep 14, 2023 Sep 14, 2023

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The only AV on the computer is Windows Security (running Windows 11 Home) which has been on the computer since the beginning.

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Community Expert ,
Sep 14, 2023 Sep 14, 2023

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ok

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Community Beginner ,
Jan 23, 2024 Jan 23, 2024

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I'm having the same issue, it's very annoying. It happens to me 2 or 3 times a day. If I close Adobe Creative Cloud and just leave open Photoshop Elements there is no problem. So it's just with Creative Cloud. Has anyone found an answer?

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Community Expert ,
Jan 23, 2024 Jan 23, 2024

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it's something on your computer (typicall, but not necessarily av) that's corrupting adobe files.

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Community Beginner ,
May 20, 2024 May 20, 2024

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Well, then whatever it is, is also on a LOT of other computers. 

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Community Expert ,
May 20, 2024 May 20, 2024

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quote

Well, then whatever it is, is also on a LOT of other computers. 


By @PTH Photo

 

 

true.  we've seen specific av apps that routinely cause this problem.

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Community Beginner ,
Apr 02, 2024 Apr 02, 2024

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Mine does the same. Stops for a few months then continues. This date is April 3 2024. We cannot all have corrupt computers.

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Community Expert ,
Apr 02, 2024 Apr 02, 2024

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@Jayvee 

 

you think the cc app spontaneously corrupts itself?

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Community Beginner ,
Apr 02, 2024 Apr 02, 2024

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Yes, that is what we're suggesting. It's happening to too many of us to be a coincidence. I've gotten to the point where I just close Creative Cloud. And that's a shame because it's a very creative tool with all of the apps together like that.

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Community Expert ,
Apr 02, 2024 Apr 02, 2024

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New Here ,
May 20, 2024 May 20, 2024

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I'm having this same issue on so many of the computers on campus. I'm currently building a brand new computer, so it has barely anything on it, and yet, a brand new install of Creative Cloud is constantly asking to be repaired. 

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Community Beginner ,
May 20, 2024 May 20, 2024

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Honestly, I don't believe Adobe knows what's causing the problem. It's a real nuisance when Creative Cloud has to repair itself, because it takes about 15 minutes and uses a lot of resources from my computer. I might as well just get up and make a sandwich.

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Community Expert ,
May 20, 2024 May 20, 2024

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LATEST

@AnneGast & @PTH Photo,

I've been a CC subscriber for over 10 years & I've never had to repair CC. 

 

I have a Win10 workstation with 1.5 TB hard disk and 16 GB RAM.  McAfee is my anti-virus/firewall.  Everything runs great!

 

Make sure your computer meets the system requirements. Most Creative Cloud apps work on these updated OSs:

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
  • MacOS 14 (Sonoma), 13 (Ventura), 12 (Monterey), 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html

 

If you continue to have problems, reach out to Adobe Technical Support for assistance. It might be a simple permissions problem.  If you don't have administrative permissions on a school or work computer, contact your IT dept.

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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