This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
Use a different browser, one that accepts cookies and doesn't have script blockers.
1. Log-in to your account portal below.
https://account.adobe.com/plans 2. Scroll down to Contact Adobe on the same page. 3. Secure online chat is available in English 24/7. Adobe won't use e-mail because it's not secure. 4. In the chat box, type AGENT followed by enter key and wait for a human. 5. Alternately, phone customer service M-F during normal business hours. https://helpx.adobe.com/contact/phone.html
Nancy O'Shea, Product User & Community Expert Alt-Web Design & Publishing ~ Web : Print : Graphics : Media
Emre, I am sorry to see that you encountered so many problems beginning a secure chat session. I do see that you currently have case ADB-18460661-V0K7 open and pending your response. Thanks to Kglad, John, and Nancy's suggestions, you were able to begin that chat session.