Wrong Cloud Storage Consumed

New Here ,
May 18, 2021 May 18, 2021

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I deleted some files to my iMac's trash bin and supposedly my Creative Cloud storage only has around 5 GB used. But weirdly, when I checked the cloud storage, it says it consumed 90.7 GB out of 100 GB, which this left me speechless. Did I miss something, or there is a tech hidden problem? What should I do to resolve this?

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Cloud storage web assets , File sync

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correct answers 1 Correct answer

Community Expert , May 18, 2021 May 18, 2021

open your web cc page and empty the trash if you no longer want the ability to restore delete cloud files.

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Community Expert ,
May 18, 2021 May 18, 2021

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open your web cc page and empty the trash if you no longer want the ability to restore delete cloud files.

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Community Beginner ,
Jun 28, 2021 Jun 28, 2021

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I did this and it still says my storage is 93 gigabytes full. I have Lightroom photos but there's no way it's 93 gigabytes worth.

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Community Expert ,
Jun 28, 2021 Jun 28, 2021

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click the lightroom and spark links on the lower left of your cc web page and delete those files.

double check that your deleted file folder is empty.

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Community Beginner ,
Jun 28, 2021 Jun 28, 2021

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I talked to support, they said it's an internal error. Thanks anyway.

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Community Expert ,
Jun 28, 2021 Jun 28, 2021

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is it fixed now?

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