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www.adobe.com refused to connect.

Hamzeh5C49
New Here ,
Jan 28, 2021 Jan 28, 2021

www.adobe.com refused to connect.

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replies 6 Replies 6
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Nancy OShea Community Expert
Community Expert ,
Jan 28, 2021 Jan 28, 2021

It works just fine for me.  Try again with a different browser.

 

Nancy O'Shea— Product User, Community Expert & Moderator
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Hamzeh5C49
New Here ,
Feb 25, 2021 Feb 25, 2021
In Response To Nancy OShea

what the name of the brower which you advice?

 

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Nancy OShea Community Expert
Community Expert ,
Feb 25, 2021 Feb 25, 2021
In Response To Hamzeh5C49

The latest desktop Firefox, Chrome or MS Edge.

 

Nancy O'Shea— Product User, Community Expert & Moderator
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John T Smith Community Expert
Community Expert ,
Jan 28, 2021 Jan 28, 2021

make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work

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Infurious
New Here ,
Dec 07, 2021 Dec 07, 2021
In Response To John T Smith

I've now hit this issue as well. Can log in okay but can't access the invoices for printing. "Safari Can't Connect to the Server", server is anyware.adobe.com. This is on an Apple Mac using either Safari or Chrome, with ad blockers removed.

 

Any help?

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Nancy OShea Community Expert
Community Expert ,
Dec 07, 2021 Dec 07, 2021
LATEST
In Response To Infurious

Which Mac OS do you have?

 

Does your browser support secure TLS 1.2 connections? 

https://helpx.adobe.com/x-productkb/m7ulti/eol-tls-support.html

 

Without TLS 1.2, you can't connect to Adobe's servers for security reasons.  You might try using another modern browser — desktop Chrome or Firefox.

 

Also your browser MUST accept cookies and have JavaScript enabled.

 

Nancy O'Shea— Product User, Community Expert & Moderator
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