you are logged out looping

[Leonie 5ED1]

Hi.

A couple of months ago i downloaded Adobe CC for school. I used ''Academic Software'' (a Belgian site that my school uses.) All i needed to do was requesting a account. So i waited and got a mail from Adobe that i can download every app. I downloaded it immediately and i ran to a problem. Adobe CC said that i needed to log in again because i was logged out. So i pressed the button and then it came to the same screen that says that i am logged out. I tried downloading it again but it doesn't change anything. I also tried multiple things i found on the Adobe faq page but it's still the same screen. It can't be something with my account because on the Adobe site i see every app in my license. The problem can be the previous account I had, but that is from a diffrent email but on the same laptop. 

Does anybody know what to do? Because i really need the help 😞

[John T Smith]

Sign Out When Sign In https://community.adobe.com/t5/Get-Started/sign-in-help/td-p/6071780 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://community.adobe.com/t5/Get-Started/Re-quot-Sign-in-Required-quot-Loop/td-p/6257463

[Leonie 5ED1]

I have tried all three option and I keep getting the message that I am logged out. I don't quite understand the last option with the WMI.

[Jeff A Wright]

Leonie, the solutions offered by John primarily work for individual members.  What type of Creative Cloud membership are you trying to log into?  I do not see an individual membership associated with the e-mail address you used to post to this public discussion forum.