you are logged out looping

New Here ,
Dec 27, 2021 Dec 27, 2021

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Hi.

A couple of months ago i downloaded Adobe CC for school. I used ''Academic Software'' (a Belgian site that my school uses.) All i needed to do was requesting a account. So i waited and got a mail from Adobe that i can download every app. I downloaded it immediately and i ran to a problem. Adobe CC said that i needed to log in again because i was logged out. So i pressed the button and then it came to the same screen that says that i am logged out. I tried downloading it again but it doesn't change anything. I also tried multiple things i found on the Adobe faq page but it's still the same screen. It can't be something with my account because on the Adobe site i see every app in my license. The problem can be the previous account I had, but that is from a diffrent email but on the same laptop. 

Does anybody know what to do? Because i really need the help 😞

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Cloud storage web assets , Libraries

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Community Expert ,
Dec 27, 2021 Dec 27, 2021

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New Here ,
Jan 05, 2022 Jan 05, 2022

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I have tried all three option and I keep getting the message that I am logged out. I don't quite understand the last option with the WMI.

 

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Adobe Employee ,
Jan 05, 2022 Jan 05, 2022

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Leonie, the solutions offered by John primarily work for individual members.  What type of Creative Cloud membership are you trying to log into?  I do not see an individual membership associated with the e-mail address you used to post to this public discussion forum.

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