2 login IDs, one ID will sync, the other won't

New Here ,
Apr 26, 2016 Apr 26, 2016

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Frustrated!  I have two accounts with creative cloud - both for work, one registered on my pc with one email address, one registered on my mac with a different email address (different IDs for different operating system licenses). the cloud storage is shared and collaborates so any changes made on either machine sync up together. perfect.

however,  one of the email ID's (the mac associated one) has stopped syncing between the desktop and the cloud. i have tried syncing on both devices and it won't sync on either. the other ID appears to sync up fine on both devices. i've uninstalled/reinstalled, run cleaners etc. nothing seems to have worked. the blue circle just keeps on spinning. My IT dept. at work has ensured that both my associated email addresses don't get blocked through the firewalls etc.

any ideas why one account will sync and the other won't?!

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Adobe Community Professional ,
Apr 26, 2016 Apr 26, 2016

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File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-FAQ https://forums.adobe.com/thread/1937790
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-Size Limits https://forums.adobe.com/thread/1488242
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-Phantom folder problem https://forums.adobe.com/thread/1490445
-an overview of assets https://assets.adobe.com/files
-File sharing https://forums.adobe.com/thread/1838790

or

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

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New Here ,
Apr 28, 2016 Apr 28, 2016

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Thanks for these, have gone through and taken a look but no joy still i'm afraid...

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Adobe Employee ,
Apr 27, 2016 Apr 27, 2016

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Hi Claire:

Did you verify your email address for the account which is not working? You should receive an email named as "Creative Cloud: Please verify your email address" after you register the account.

If one of your accounts still did not work, please kindly contact Creative Cloud support for help.

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

Thanks.

Lin

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New Here ,
Apr 28, 2016 Apr 28, 2016

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Yes, the email is all verified, it's been working for a year or so, it's a recent glitch! Thanks anyway.

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