35.7 MB of Cloud files that I cannot locate

Adobe Community Professional ,
Jul 26, 2020 Jul 26, 2020

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According the the Creative Cloud app my Cloud Storage is using 35.7 MB…

Screen Shot 2020-07-26 at 2.08.10 PM.png

 

According to the Files section I have no content in Synced files, Cloud documents, and Mobile creations…

Screen Shot 2020-07-26 at 2.19.59 PM.pngScreen Shot 2020-07-26 at 2.19.45 PM.pngScreen Shot 2020-07-26 at 2.19.52 PM.png

I also have no files in the Creative Cloud Files folder…

Screen Shot 2020-07-26 at 2.27.07 PM.png

 

So where are those 35 MB of files? How do I delete them if I want the space?

TOPICS
Cloud storage web assets, File sync

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Adobe Community Professional ,
Jul 31, 2020 Jul 31, 2020

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Hi Scott,

 

Could you please check the "Archive" section of Creative Cloud and see if it is empty.

 

Check this link to know, how to manage your files.

 

http://helpx.adobe.com/creative-cloud/help/sync-files.html

 

If the issue persists, please click the link below to contact Adobe staff to help : https://helpx.adobe.com/contact.html 

Be sure to remain signed in with your Adobe ID before accessing the link below

 

Thank you.

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