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Accidentally copied whole of LR library onto CC and exceeded 2GB storage. Emptied CC folder but CC still showing 2GB capacity is full? Help please?

New Here ,
Mar 10, 2015

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I accidentally copied the whole of my LR library onto CC exceeding 2GB storage.

I then emptied CC folder but it's still showing 2GB capacity full.

Please help!!

If you delete a lot of items at once it can take some time for the delete to complete. You should be able to click the Empty Archive link and once the Archive is empty see a message The archive is empty.

Empty Archive link:

empty_archive.png

The archive is empty state:

the_archive_is_empty.png

Looking at your account metadata you still do have 2 GB stored. The Archive contains 854 files when you should be able to delete. The Files page contains 16 files and the top level and one folder with 36 files in it.

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Accidentally copied whole of LR library onto CC and exceeded 2GB storage. Emptied CC folder but CC still showing 2GB capacity is full? Help please?

New Here ,
Mar 10, 2015

Copy link to clipboard

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I accidentally copied the whole of my LR library onto CC exceeding 2GB storage.

I then emptied CC folder but it's still showing 2GB capacity full.

Please help!!

If you delete a lot of items at once it can take some time for the delete to complete. You should be able to click the Empty Archive link and once the Archive is empty see a message The archive is empty.

Empty Archive link:

empty_archive.png

The archive is empty state:

the_archive_is_empty.png

Looking at your account metadata you still do have 2 GB stored. The Archive contains 854 files when you should be able to delete. The Files page contains 16 files and the top level and one folder with 36 files in it.

Topics

File sync

Views

133

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Mar 16, 2015

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If you delete a lot of items at once it can take some time for the delete to complete. You should be able to click the Empty Archive link and once the Archive is empty see a message The archive is empty.

Empty Archive link:

empty_archive.png

The archive is empty state:

the_archive_is_empty.png

Looking at your account metadata you still do have 2 GB stored. The Archive contains 854 files when you should be able to delete. The Files page contains 16 files and the top level and one folder with 36 files in it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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