ACCOUNT CHANGED TO MY EMPLOYER WITH NO PERMISSION FROM ME AND I PAY FOR MY ACCOUNT

Explorer ,
Jun 02, 2021 Jun 02, 2021

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WHAT THE HEL!L!LL!L!L!L!L!L!

 

I am so sick of Adobe!  As of today, I am unable to contact support, because "Your organization is part of our managed program and you should contact your administrator for assistance."


EXCEPT THAT I PAY FOR THE SUBSCRIPTION and my employer has nothing to do with it except that I use their laptop to access the internet.

 

What gives you the right to move my account without asking me? 

HELLLOOOOO

 

Now I can't even contact support it won't let me.

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Collaboration, File sync

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Adobe Community Professional ,
Jun 04, 2021 Jun 04, 2021

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these are user-to-user forums.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1622811945261.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

 

or call https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Jun 06, 2021 Jun 06, 2021

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Evidently your employer's computer is attempting to access your employer's plan, not yours.  How is that Adobe's fault exactly?  In any case, try logging out of CC and log-in again with your personal ID & password.

 

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm your personal plan is active and payment details are up to date.
https://account.adobe.com/plans

CONTACT ADOBE SUPPORT:
Online Chat : https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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