Account shows 2.4gb used but no files are stored.

New Here ,
Aug 08, 2013 Aug 08, 2013

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Why does my account show 2.4gb used when I don't have any files stored in my account.  My archive is completely cleaned out.  Please advise. 

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File sync

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Adobe Employee ,
Aug 22, 2013 Aug 22, 2013

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Hi TheWebShaun,

Are you still experiencing the behavior?

Thanks,

-Dave

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New Here ,
Aug 22, 2013 Aug 22, 2013

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Yes. Now I’m showing 12.96gb used. I tried moving 10gb of data over from an old image library I’d uploaded in beta last year. It worked fine then, now I had to move it out of the CC folder. The sync kept failing. Kept redirecting me to the same page which told me to basically turn off and on sync. Now, everything is cleared out, nothing is in the archive but the storage indicator is still showing 12.96gb.

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Adobe Employee ,
Aug 22, 2013 Aug 22, 2013

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Thanks for following up. I'll see what I can do to help.

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Adobe Employee ,
Aug 30, 2013 Aug 30, 2013

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@TheWebShaun - I have emailed you about resolving this problem.

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