Adobe Account Access app - device not supported

Community Beginner ,
Feb 14, 2021 Feb 14, 2021

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Hi.

 

Recently, Adobe asked me to use their Account Access android app to log into my account more easily.

 

I switched deviced to the OnePlus 8 Pro and now I geg the following screen upon opening the app.

 

"Device not supported.

Sorry, your phone is not supported for Adobe Account Access."

 

I don't get it. No information provided. How is my device not supported? The learn more button does nothing. It's useless and I cannot find any similar issue online.

 

Can anyone please help?

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Account management

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Adobe Community Professional ,
Feb 14, 2021 Feb 14, 2021

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You get this error when you are trying to install the app on a mobile that doesn't support hardware encryption or a secure way to lock your phone such as facial recognition, a fingerprint sensor, or a PIN.

 

To fix this error, install the app in a mobile with iOS versions 11 and later or Android versions 6 and later. Also, keep your mobile's software updated.

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Community Beginner ,
Feb 14, 2021 Feb 14, 2021

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My device has Android 11 and I have PIN + face recognition locking.

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Adobe Community Professional ,
Feb 15, 2021 Feb 15, 2021

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i'm not sure they can help but you can try adobe support, 

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1613402251032.png

 


in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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