Adobe aero doesn't install

New Here ,
May 15, 2021 May 15, 2021

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Why do I get the message that Adobe Aero isn't compatible with my cell phone? I have the Galaxy Note 10 + /12gb ram /256 gb space on HD. 

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Adobe Community Professional , May 16, 2021 May 16, 2021
According to the Adobe Aero page, Aero is only supported on a limited range of Samsung devices (Galaxy and Pixel 4). https://helpx.adobe.com/aero/user-guide.html/aero/system-requirements.ug.html Plus, it is only supported on  Android 10 or above. I believe the Note 10+ ships with Android 9. Can it be upgraded to Android 10?

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Adobe Community Professional , May 16, 2021 May 16, 2021

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Adobe Community Professional ,
May 15, 2021 May 15, 2021

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Is that an actual cell phone, or is it a tablet?

 

I do not find a forum for that product https://community.adobe.com/ so I have no idea where you would get support

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Adobe Community Professional ,
May 16, 2021 May 16, 2021

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According to the Adobe Aero page, Aero is only supported on a limited range of Samsung devices (Galaxy and Pixel 4).

https://helpx.adobe.com/aero/user-guide.html/aero/system-requirements.ug.html

 

Plus, it is only supported on  Android 10 or above. I believe the Note 10+ ships with Android 9. Can it be upgraded to Android 10?

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Adobe Community Professional ,
May 16, 2021 May 16, 2021

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There is no offical support for Aero other than UserVoice and the online User Guide.

 

See Aero system requirements on iOS and Player Beta on Android below:

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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