Adobe apps frozen when I exporting

[R3ni]

Hi!

My problem is started a couple weeks ago, all my Adobe apps that I use (Photoshop, Illustrator, InDesign) are frozen, when try to export my work and click to Save button. With command + S I can save the .psd, .ai, .indd file but the exporting dosen't work. I'm working on Macbook Pro 2020, laptop and the apps are up to date. 

Last time when I was in this trouble I deleted all the apps and the Creative Cloud and it solved this problem. This takes too much time and all my preferences are gone. Now I tried to repair the CC, but it doesn't help.

Does anybody know a better solution for this problem?

Thanks,
Reni

[kglad]

reset your preferences,

illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html

indesign: https://forums.adobe.com/thread/526990

photoshop: https://helpx.adobe.com/photoshop/using/preferences.html

[R3ni]

I'll try it, thanks!

[kglad]

you're welcome and post follow-up whether successful, or not.

[R3ni]

Hi Kglad,

I tried it but it doesn't help. Sometimes this problem is go away when is restart my laptop several times or repair the Adobe Cloud app (also several times).

Thanks,
Reni

[kglad]

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials